Oxtafx

This firm is not authorised by us and is targeting people in the UK. Based upon information we hold, we believe it is carrying on regulated activities which require authorisation.

My list of forex bonuses

Octafx a trading style of Octa Markets Incorporated, oxtafx.

Facebook: www.Facebook.Com/octafx

Octafx a trading style of octa markets incorporated

We believe this firm has been providing financial services or products in the UK without our authorisation. Find out why to be especially wary of dealing with this unauthorised firm and how to protect yourself from scammers.

Almost all firms and individuals offering, promoting or selling financial services or products in the UK have to be authorised by us.

However, some firms act without our authorisation and some knowingly run investment scams.

This firm is not authorised by us and is targeting people in the UK. Based upon information we hold, we believe it is carrying on regulated activities which require authorisation.

Octafx a trading style of octa markets incorporated

Address: suite 305, griffith corporate centre, beachmont, kingstown, st. Vincent and the grenadines

Website: www.Octafx.Com

Instagram: @octafx_official

Twitter: @octafx

Facebook: www.Facebook.Com/octafx

Youtube: www.Youtube.Com/user/octafx

Be aware that scammers may give out other false details or change their contact details over time to new email addresses, telephone numbers or physical addresses.

How to protect yourself

We strongly advise you to only deal with financial firms that are authorised by us, and check the financial services register to ensure they are. It has information on firms and individuals that are, or have been, regulated by us.

If a firm does not appear on the register but claims it does, contact our consumer helpline on 0800 111 6768.

There are more steps you should take to avoid scams and unauthorised firms.

If you use an unauthorised firm, you won’t have access to the financial ombudsman service or financial services compensation scheme (FSCS) so you’re unlikely to get your money back if things go wrong.

If you use an authorised firm, access to the financial ombudsman service and FSCS protection will depend on the investment you are making and the service the firm is providing. If you would like further information about protection, the authorised firm should be able to help.

Report an unauthorised firm

If you think you have been approached by an unauthorised firm or contacted about a scam, you should contact our consumer helpline on 0800 111 6768. If you were offered, bought or sold shares, you can use our reporting form.

Octafx – forex broker rating and review 2021

status
	octafx UK limited website
regulation	FCA UK
trading software	metatrader 4/5, MT4/5 mobile for android/iphone, ctrader, ctrader WEB, calgo
headquartered	2 devonshire square, london, england, EC2M 4UJ

Is octafx scam or legit? Octafx is a trusted global broker that offers a user-friendly platform, and a wide selection of tradable instruments. Octafx acts in full compliance with international legislation and regulation standards and guarantees fund security and negative balance protection to their clients.

The five octafx benefits

This is why we rank octafx as the best forex broker.

Security. They provide you with a prosperous environment by utilizing the tightest spreads in the industry, providing top market conditions and fixed-rated exchange rates (in some cases). Octafx also offers negative balance protection, the industry’s lowest minimum deposit, no slippage or delays, no swaps, maximum leverage of 1:500, and does not make commission from deposits or withdrawals.

Convenience. Octafx grants local deposit and withdrawal options. Their customer support speaks your language, so it should come as no surprise that they work with local banks and transfer services that enable you to make deposits and withdrawals seamlessly.

Peace of mind. Take comfort in knowing that octafx has won many awards from several forex focused publishers, including an accolade naming them the top broker in asia.

Profit potential. Octafx offers some of the most famous and most lucrative contests. Whether it's for ibs, traders, or demo users, people have been winning huge prizes, like brand new cars, just by trading. There are even weekly random drawings for scooters. They provide a standard 50% deposit bonus, which sometimes climbs to 100% during special events or holidays.

Rewards. Octafx has two unique programs. A free status program, which unlocks a bevy of benefit like even lower spreads, faster withdrawals, and invitations to VIP events. Additionally, you’re awarded incredible gifts just by trading, like macbooks, and all for free.

This octafx forex broker review is meant to help guide those unsure of how to navigate the murky forex waters. Should you focus on who has the best forex app or which broker offers the best copy trade platform? When searching for a forex broker that is right for you, you need to consider several factors, like: are they trustworthy and reliable, what are their fees, how is their platform, do they offer mobile trading, how is their customer service, do they have copy trading services. In this case, we will examine octafx. Is octafx a scam? No, absolutely not.

Octafx has been in the market for years, servicing clients worldwide, but mainly those residing in asia. They're embedded deep within the fabric of society in countries they work with through charitable initiatives. There is not a single forex broker that can claim to be more reliable or trustworthy than octafx.

Octafx has taken home over 35 awards! Most notably, octafx was named the best forex broker in asia (2020), meaning that they are the best forex broker in india, malaysia, indonesia, pakistan, and elsewhere! To top it off, the best forex app belongs to octafx as well, claiming that award back in 2018 when european CEO magazine bestowed upon them that honor. These awards not only signify their respectability, but they denote an opportunity for potential clients to seek refuge with octafx and earn more.

Regulation

Octafx is a global broker, who acts in full compliance with international legislation and regulation standards and guarantees fund security and negative balance protection to their clients.

Octa markets cyprus ltd, a part of octafx, is authorised and regulated by the cyprus securities and exchange commission (cysec) with license â„–372/18. Octa markets cyprus ltd complies with european securities and market authority's (ESMA) regulatory standards as well as with market in financial instruments directive (mifid II).

Octafx mobile app

A mobile version is available via the app store, free of charge. In 2019, europe CEO magazine awarded octafx for the best mobile trading app.

The app can used the same way as on desktop. You can modify your leverage, track your contest statistics, make money transfers, activate bonuses, and more. The user interface made the experience fun and easy to maneuver. The app supports nine languages in total.

Education

Whether you live in india, indonesia or pakistan, rest assured that octafx has you covered with daily expert trading advice along with educational insight.

Octafx regularly holds webinars which are beneficial for those new to forex trading and are determined to make a career out of it. While learning on your own is admirable, octafx works with big names in the industry and connects with their base through different mediums.

Copy trading

Several platforms offer services allowing newbies to copy professional traders. Octafx’s program works in a similar way. In fact, according to forex-awards octafx is the ‘best copy trading platform 2020’. What makes octafx’s copy trading platform rise above the rest is the care they put into it.

Of course you can sort through thousands of master traders through the category that appeals to you most and read what they have to say about their trading strategies, but octafx goes a step further. They have in-house experts that closely monitor master trader’s and make sure they’re not engaging in risky trading behavior or misleading copiers.

Customer service

Octafx has first-class customer service, something other brokers could boast about. A representative is available to you 24/7 and they speak your language. When you consider how many countries octafx services, then it becomes even more impressive. Peace of mind may be the most underrated benefit, yet when you need an issue resolved, regardless of the time, octafx is there.

Octafx commissions & spreads

Octafx offers ultra tight spreads. The quotes at octafx are quoted at up to 5 decimal places and start from as low as zero pips for their ECN accounts. There are no commission charges applicable for trades with octafx.

Instrument spreads (in pips)

EUR/USD minimum 0.4 pips

GBP/USD minimum 0.5 pips

AUD/USD minimum 0.6 pips

USD/CHF minimum 0.4 pips

EUR/JPY minimum 0.6 pips

GBP/JPY minimum 0.7 pips

NZD/USD minimum 0.6 pips

Octafx trading information

Octafx — latest reviews and comments 2021

I tried logging in today and all I got was "this site can't be reached" (www.Octafx.Com). The customer service rep, (who was in malaysia for some reason), said that there was a problem with the platform (I am on the MT4 platform). What is happening and when will it be fixed?

John bezeredi 27 january, 2021 reply

I am deposit in my copy trading wallet 1829/-rs (25.5 USD) via money transfer from IDFC bank to octafx account it was successful sent but in octafx it was got rejected bcoz of not mentioned octafx in beneficiary name I mentioned some other name it was given in octafx. Now where was my amount 25.6 USD how to get that back.

Shaul hameed mohaideen 17 january, 2021 reply

Dear shaul hameed mohaideen,

Thank you for reaching out and sharing your experience with us. We deeply regret that you had trouble depositing your funds. Unfortunately, we couldn't identify you on our system and look into what happened since you didn't provide your trading account number. Please send it to us directly over the live chat on our official website, and we'll be happy to investigate the issue.

Please don't forget that our team is always here to help, and we're looking forward to hearing from you soon.

Octafx 22 january, 2021

I just tried to withdraw my money, it's still in pendimg list from 1 day. They said money is sent & bank is not responding. Today they say, they themselves didn't sent the money and have some problem with them. Please send my money today.

Pratyush baral 13 january, 2021 reply

Thank you for reaching out and sharing your feelings with us. We deeply regret that your deposit request took longer than you expected. After looking into your review, we've found that it was processed on january 13, 13:15 server time GMT+2, shortly after this review was published. Consequently, we hope that the issue was completely resolved, but if you have any questions, please contact us anytime.

Please note that at octafx, withdrawal requests are processed within a couple of hours. In some cases, when our financial department handles a high number of requests, we ask you to allow us extra time to process your request. The holiday season is usually the busiest time of the year, and in light of what we just referred to, we'd like to ask for your understanding, as this may cause slight delays and holdups. Nevertheless, please rest assured that our team is doing its best to ensure that the processing time doesn't exceed 24 hours.

We also want to encourage you to contact us directly if your payment request is taking longer. Our team is always here to help, and they will be happy to keep you updated on your request's status. So, please don't hesitate to send us a message.

We'll be happy to hear from you anytime soon.

Octafx 19 january, 2021

If I deposit with my local bank, so can I take withdrawal from the same octofx account. Can withdrawal transfer to my skrill account?

Meet 9 january, 2021 reply

Thank you for taking the time to contact us and bring this question to our attention.

Please note that at octafx, your deposit and withdrawal payment methods must match. That said, if you deposit through your local bank, it also should be your withdrawal option. It's an important requirement that follows our customer agreement and AML provisions to provide our clients funds' financial security. Different payment options could be considered in exceptional cases, but regularly, you won't be able to deposit via your local bank and withdraw to your skrill account.

We hope this fully answers your question. However, if you still have any other feedback, we'll be happy to hear from you directly and assist you with it.

Octafx 19 january, 2021

I transferred $10 just for a start but I later discovered the minimum is $50 and I've been demanding for a refund but all to no avail. I've sent my bank statement, receipt but no help coming forth. They keep on saying their financial team can't find it. It's bad. First time first discouragement and disappointment.

John 7 january, 2021 reply

Thank you for letting us know about your experience. We're sorry to hear that you had trouble depositing your funds. Unfortunately, you didn't provide your trading account number, and we couldn't identify you on our system. If you could contact us directly and share your octafx account details, we'll be happy to look into what happened and investigate the matter with our finance department.

Please note that all deposit requests that weren't processed are sent back automatically as refunds. However, if your deposit did not reach your account for whatever reason, we always suggest contacting our team immediately to look up the payment. We also want to point out that you can always find the minimum deposit amount in your personal area when you're creating a deposit request. We strongly encourage you to follow these requirements as it could be crucial in cases like yours and help prevent them from happening.

We're looking forward to hearing from you soon. And we hope that it won't take much time to receive your funds back.

Octafx 19 january, 2021

I transferred 10000 naira to octafx, not knowing that the minimum amount is 15000 naira. And I was debit 10000 naria from my acc. Pls I need my money back.

Joshua 4 january, 2021 reply

Thank you for taking the time to reach out and share your experience with us. We regret to read that you had trouble depositing your funds. Unfortunately, we couldn't look into your inquiry since you didn't provide your trading account number in your review. Please contact us directly to provide this information, and our team will be more than happy to look into the matter and investigate what happened.

Please note that since the minimum deposit amount for nigerian deposit options has been increased only recently, we made an exception to allow the first incoming payments with the old, lower required amount. For this, you need to submit a new deposit request. In this case, you need to create a deposit request in your personal area for 15 000 NGN and submit your payment proof. However, you should be aware that your next payment containing anything less than the minimum amount will be automatically refunded.

We're looking forward to hearing from you soon, so please don't hesitate to send us a message.

Octafx 19 january, 2021

I made a deposit to this trading account 17076833. It was rejected on the grounds of unverified account, please how do I get my money back?

Uloma enyinnaya 3 december, 2020 reply

We regret to see that you hadn't contacted our support team before you left your review, as they would have helped you resolve your issue quicker. That said, after looking into it, we found that it has been resolved shortly after. And, if there's anything else we can do for you please, don't hesitate to get in touch with us.

Please note that at octafx, you have to verify your account to enjoy certain payment methods and withdraw your funds, as verification helps us secure and protect our traders.

If, for whatever reason, a payment was declined, a trader shouldn't be discouraged. We will still be able to locate a payment after they complete the verification. Consequently, the same happened in your case. In any case, if a trader doesn't want to proceed with the verification, they can always send us details for a refund, and our financial department will process it for them.

We're always happy to help, so please, do not hesitate to contact us whenever you need our assistance.

Octafx 10 december, 2020

When I deposited 100$, it deducted from my bank account but not credited in octafx trading account. Then, I contact via live chat and they told me that payment gateway decline this transaction so just give me pdf bank statement and your 100$ will be refunded (bounce back) to your bank account. It require minimum 3-5 days to maximum 14 days to complete this process. 4 days gone but nothing happen. Still waiting. My ac id: 12255380

Mitul patel 30 november, 2020 reply

We're sorry to read that something went wrong when you were trying to deposit, and your payment was declined. After looking into your review, we can see that your deposit couldn't go through the payment gateway and was automatically bounced back as a refund. Typically it takes up to 14 business days for the payment processor to refund a payment. However, please allow extra time as these timeframes are applied to simple refunds, and in some cases, it could take longer to process it.

We want to take a chance and apologize for all the trouble that it may have caused you. Our financial department is carefully investigating this issue, and our team will inform you as soon as they hear back from the payment processing company. Unfortunately, declines occur for many reasons, and it takes time to look into the matter and issue funds back to your account. We understand that the process may be frustrating, but we sincerely hope it won't take much longer to receive your funds.

Please remember that our team will always be happy to keep you updated, so please contact us whenever you have any questions.

Octafx 4 december, 2020

I have deposit first 108$ around 2 months ago and it successfully credited to my account instantly. Then again i deposited of 60$ this week and it takes 2 to 3 hrs to credit in my account. But, today when i deposit of 100$ via same method of netbanking, still money not credited in my trading account and after I contact them then they told me that" unfortunately, your transaction is failed (payment gateway error) so kindly wait for 24hrs. If deposited amount not credited in your trading account within 24hrs or not refund your bank account then contact our financial department and submit your bank statement, your problem will be solved." I also contact my bank manager and he told me that transaction of 100$ is successfully happened today. So I am just waiting of my money either credited to my trading account or refund to my bank account in their 24 hrs. Further update I will post here tomorrow about this issue.

Mitul patel 26 november, 2020 reply

I've deposited friday $200 into my account. Monday morning I've reviewed the spreads between 5 other brokers I'm using. Low and behold. Octa spreads is almost double that what the other brokers is. So monday I've decided to withdraw my $200 to put into one of my other accounts. They've actually refused to give my money back because I have not traded with the $200. What a joke this is. People actually warned me about you guys. Did I listen. No, that's why I'm sitting here typing this review. Bad. Will never reccomend anyone to make use of them. Just because I did not trade does not mean you can keep MY money.

Karin marie hugo 23 november, 2020 reply

Thank you for reaching out and sharing your feelings with us. We're extremely sorry you had trouble withdrawing your funds. Looking into your previous inquiries, we can see that your withdrawal was on the same day you left your review. We hope that you didn't experience any other issues since, but please get in touch with us if needed.

Please note that when traders don't perform any trading and request a withdrawal, our financial department may request information purely for security reasons. That is why you were asked to provide such, and your withdrawal was processed the same day our team received the said information. We apologise for any troubles this scrutiny may have caused you. The requirement is an important part of our compliance with the AML policy.

In regards to the spreads, please note that brokers have a different pool of liquidity providers. That is why you may come across a slight difference in spreads between different brokerages. It's absolutely normal, and you should take many factors into account, such as commissions, for example, or whether the spreads displayed reflect those on the trading platforms. As regrettably, it is a common practice for some brokers to display lower spreads than those visible on their trading platforms. At octafx, we display all spread in real-time. Not to mention that as a part of our efforts to fight the current COVID-19 pandemic, we've decided to lower our spreads up to 14 points. And we want to keep them this low for as long as we can despite the market volatility. Consequently, our spreads are one of the most competitive on the market right now.

We truly hope that this incident will not affect your future enjoyment of our services and that after receiving our explanation of your concerns you'll remain a part of our traders' community.

Please send us a message anytime, should you have any questions. We'll be happy to hear from you.

Octafx review

Octafx is a forex broker. Octa FX offers the MT4, MT5 and ctrader forex trading top platform. Octafx.Com offers over 25 forex currency pairs, cfds, commodities, stocks, gold, silver, oil, bitcoin and other cryptocurrencies for your personal investment and trading options.

Broker details

deposit methods:

VISA, awepay, bitcoin, fasapay, local bank deposits, local bank transfers, neteller, paytm, skrill, unionpay

withdrawal methods:

VISA, awepay, bitcoin, fasapay, local bank transfers, neteller, paytm, skrill, unionpay

Live discussion

Join live discussion of octafx.Com on our forum

Octafx.Com profile provided by john, may 29, 2012

Octa markets incorporated is a worldwide recognized forex broker. Octafx provides forex brokerage services to its clients in over 100 countries of the world. Octafx uses the most up-to-date technology and knowledge to make your forex trading experience outstandingly convenient. Our top goal is the trust and satisfaction of each client's need and requirements. Octafx sets the highest service level standards and maintains them as well as constantly develops new services and promotions.

Video

Let other traders know if this service is worth checking or should be avoided.

Traders reviews

Length of use: over 1 year

Thank you for taking the time to reach out and share your experience with us. We deeply regret that you experienced trouble depositing your funds. After looking into your review, we can confirm that an error had occurred before your payment was processed. Our financial department is currently investigating it, and we'll make sure to keep you updated throughout the process.

Please note that there are many reasons why a transaction could fail. And in cases where your payment was unsuccessful, it’s essential to contact us as soon as possible, as it might require a thorough investigation by our financial department. We want to assure you that you shouldn’t be discouraged, as we’re certain that our team will be able to locate the payment and resolve the issue you’ve experienced.

We appreciate your patience and please, remember that you can get in touch with us anytime to receive an update on the progress. We’re always happy to help our customers and provide them with the necessary information.

We hope that this issue will not affect your overall experience and you’ll enjoy trading with us once again.

DISCLAIMER: this review is not to state that octafx is the best broker in the world. I've traded with a lot of brokers and never had problems with any of them, with respect to deposit and withdrawals.

Herein are the list of transactions that I did on my account with octafx. It has the ID, time the request was created, and the time it was processed.

DEPOSIT
deposit ID 4703156
created dec 27, 2020 03:23 PM
processed on dec 27, 2020 03:50 PM

WITHDRAWALS
withdrawal ID 1930065
created dec 30, 2020 11:51 AM
processed on dec 30, 2020 12:17 PM

Withdrawal ID 1927033
created dec 29, 2020 08:00 PM
processed on dec 29, 2020 09:42 PM

Withdrawal ID 1920756
created dec 28, 2020 05:53 PM
processed on dec 28, 2020 09:43 PM

Withdrawal ID 1919630
created dec 28, 2020 03:09 PM
processed on dec 28, 2020 03:24 PM

SUMMARY:
I made the deposit to their GTB nigeria account, and made withdrawals to my GTB account. This might be the reason why I never had issues with them.

I'll advise traders to ask them [octafx] questions when they have issues, and be ready to hear and understand.

Thank you for such great feedback. We appreciate you taking the time to share it with our community and giving us one more reason to be proud of the work we’re doing with our team. We’re sure they will be excited to read your review, too, as they do their best to ensure fast and secure payment services.

Please send us a direct message if you have other questions or suggestions. Our team is always here to help, and we'll be more than happy to chat whenever you have time for us.

Deposit take less than 1sec
withdrawal take forever.

If you guys want to withdraw the money. Please do 1 year in advance

Thank you for reaching out and sharing your feelings with us. We're sorry to read about your dissatisfaction with our processing times. Please let us remind you that all withdrawal requests at octafx are processed within a few business hours. However, when our financial department handles a high number of requests, in rare cases, we ask to allow extra time, but it does not exceed 24 hours overall.

Please note that since you didn't provide your trading account number, we couldn't look into your previous requests. However, we wish to assure you that we always strive to improve our services and reduce the processing time. We also want you to know that if your payment is delayed or you feel like it’s taking longer than it should, you can send us a message in the live chat available on the website. Our team will be more than happy to update you on your request status.

We’re looking to hearing from you, so please don’t hesitate to get in touch with us anytime. Our team is available 24/7, and they're always here to help you whenever you need it.

Thank you for letting us know about the problem. We deeply regret that you were having a hard time trying to deposit, and you couldn't reach out to our support team. Unfortunately, we couldn't identify you on our system and look into your previous inquiries since you didn't provide your account details in your review. If you could contact us directly and share this information with our team, it will help us investigate the issue and understand what happened with your payment.

Please note that generally, it takes a couple of hours for bank transfers to be processed. However, we ask you to allow us extra time when our financial department handles a high number of requests. There could be different causes of why your payment is delayed and not reflected in your account. This requires an investigation, and we strongly encourage you to send us your payment proof if your deposit wasn't credited into your account after 24 hours have passed. These actions could help our team look up your payment and process it.

In the meantime, don’t forget that our team composes of real agents committed to helping you whenever you need it, so please contact us after reading this reply. We’ll make sure to find your payment as soon as possible and keep you updated.

Bank negara malaysia

Length of use: over 1 year

Thank you for reaching out and bringing this question to our attention. Unfortunately, we couldn't identify you on our system and look into your review since you didn't provide any details about your trading account or the bank you were using at the time. We’d really appreciate it if you could get in touch with our team and share the necessary details to help us find out what happened and investigate the matter.

We also want to remind you that our support team is always here to help you. They're available 24/7, and we'll be more than happy to hear from you and assist whenever you need it.

We're looking forward to hearing from you soon.

Length of use: 6-12 months

I have a lot of experience with various brokers, but octafx is the absolut best.

Low spreads.
Great bonus conditions.
Very fast withdrawal without any fees..
Good customer service.

Thank you for sharing such thoughtful feedback about our brokerage. We try really hard to provide the best trading experience for our customers here at octafx. Reading reviews like yours is a great hint that we’re providing our customers with the services that meet their needs, and we truly couldn’t be happier that that’s the case for you. We appreciate you being our client and want to say that you're always welcome on our chat at any time if you have any questions or suggestions.

As we’re already addressed your complaint in the thread you’ve created here on FPA, please allow us to echo what we’ve said here.

Thank you for your patience while we consulted your case with our team. After looking into the matters you brought to our attention, we can see that the cards you used to fund your trading account for the first and second time were different.

Please note that in such cases, our financial department may request verification of the second card to ensure it belongs to you and not to a third party, as all third-party transactions are strictly prohibited here at octafx. Therefore, the procedure is fully in line with our security measures.

We cannot merely block the possibility of conducting further transactions because in cases where funds do belong to a third party, we have to ensure that they’re refunded to the originating account. Therefore, it’s the trading activity that must be restricted to ensure that such money is not used for trading.

Looking into your trading history, we can see that the orders you're referring to were closed 17 hours after you got back access to your account. However, those orders could have been closed before the stop out occurred either in profit or with less loss as the two hours of account locking did not impact them. You decided to trade in the same direction, and it eventually led to the stop out. There were no issues from our side, and your orders were executed as per the market conditions. Unfortunately, there are no grounds for compensation/reimbursement as it was solely your decision to continue trading.

We want to remind you that despite this incident, you're always welcomed to contact us anytime, and we'll be more than happy to hear from you and help with any questions you may have.

I have been trading with this useless trader for 3 months now and im becoming more and more worried about the way this company handles my query or any issues.
1. They say there will be no swaps charged to accounts having funded more than 10k.
But they still keep charging the swaps and later asks me to provide details against the wrongly charged swaps. As in I'm working for octa FX and I will keep all this information ready for them.

2. They don't have a trading practice called partially closing a trade. If you are making losses on the trade you cant close it partially to minimize the loss. Rather it will book the entire loss and again open a new trade of the remaining lot. This is so weird and when I spoke to my account manager he gave fake promises of being working on the resolution.

3. They treat their customer with the least priority and I'm still to get my money reversed from them which now more than 50 days.

Nov 6, 2020 - 1 star octafx is a fraud company.. Beware.. You can lose money even without trading. There is no way you can contact there finance team. It's only the customer support team that never has any clue of what is happening.. In my case, 2 transactions of INR50000 got debited from my account on the 5th october 2020 but did not credit to my trading account. Since then I'm chatting with them every day.. But getting the same response .." madam we have requested for update sorry for the delay".. Every single day they are responding with the same message. After 1 month today on 05th nov, I asked them to arrange a call back from the account manager, when that human called me he was clueless about what is happening on my issue. He said he is following up with the finance team but he was not ready to provide a single email communication regarding the same. Still, no one knows what will happen to my funds. They don't have a call-in number. Only chat support. I have been trading with multiple traders and this is the worst of all. You cant talk to them at all. They don't respond to emails.. I'm very frustrated..

Reply by octafx rep submitted nov 20, 2020 dear shaziya shaikh,

Thank you for taking the time to share your experience with us. We're sorry to read that you had trouble depositing your funds at octafx. We've looked into your review, and as we can see, it is still being investigated by our financial department. We can also see that you've recently mentioned on social media that one of the transactions got back successfully, but there's still one missing. We're extremely sorry that it's taking so long, and we apologize for all the inconvenience you may have faced as a result. Please note that we’re still exchanging with the payment processor and are waiting for updates to provide you with as soon as new information reveals itself.

We wish to assure you that we’re committed to resolving this issue as soon as possible but want to ask you to allow us a bit more time. We understand how uncomfortable you may feel about the matter, and we want to tell you that we take it very seriously. We'll do everything that it takes to prevent such cases in the future and reduce the processing times. Please bear with us and remember that our customer support is constantly checking your case and they will be more than happy to provide you with the latest details.

We're looking forward to hearing from you soon. And we hope that it won't take much time to receive your funds back.

We deeply regret to read about your dissatisfaction with our services. We'll be more than happy to receive feedback from you about what could be improved, considering that the issue with swaps has been resolved and you were compensated.

As for the partial order closure, we're aware of the issue. However, it's not something we could influence and fix immediately as it would require an extensive amount of time and effort once such feedback is passed to the relevant department. However, we want to ensure you that we take your suggestions and recommendations very seriously, and we'll make sure they're all addressed and considered by our team.

We would also appreciate it if you could share what could be improved regarding our customer support services to meet your standards. It's one of our top priorities to ensure that we provide the most convenient trading experience to our customers and everything is done to your satisfaction.

Please send us a message anytime soon. Our team is always here for you, and we'll be happy to hear from you whenever you have any questions.

Octafx review

Octafx is a quite recently formed straight through processing (STP) ECN forex broker. Octafx offers both the metatrader and ctrader platforms, all major currency pairs and commodities, leverage 1:500, and a minimum deposit of $5. Octafx has been operating since 2011 out of its main center in jakarta, indonesia. The company is also registered in saint vincent and the grenadines with license number 19776 IBC 2011 issued by the caribbean’s financial services authority or FSA. Octafx is regulated by cysec with the license number 372/18.

Octafx focuses primarily on the asian retail market and has won several notable industry awards, primarily for its service to that sector. In addition to asia, the company has customers in more than 100 countries worldwide, but it does not presently accept U.S. Based clients.

Its official website is located at www.Octafx.Com and a screenshot of its welcome page appears below:

Octafx features

Octafx offers a professional quality execution service in all of the major currency pairs, plus precious metals like gold and silver. Furthermore, octafx’s decision to act as a STP ECN broker has allowed it to offer customers very tight dealing spreads, quick execution times, no slippage on orders and no re-quotes. Those key features — plus the numerous interesting promotions and contests the broker offers — makes theirs a notably attractive package for most retail traders, especially those that wish to trade more actively.

Furthermore, the broker’s very modern dealing network offers state of the art connectivity to the markets. This helps give its clients greater assurance about stability, execution, reliability and excellent liquidity from international banks. In addition, the broker conscientiously segregates its operating capital from client deposits, thereby complying with regulatory requirements and giving customers great financial security. With respect to data security, the broker uses 128-bit SSL protection when encrypting trading and personal information.

The company also offers demo accounts, as well as three different live account types that include micro and ECN for metatrader 4 and ECN for ctrader. All account types can trade silver and gold, but the number of currency pairs allowed for each live account type differs, with 12 currency pairs allowed for the micro MT4 accounts, 28 pairs for the ECN MT4 accounts and 48 pairs for the ECN ctrader accounts. In addition, swap free accounts are allowed for both of the metatrader 4 account types, while ctrader accounts are swap free unless a trader leaves their position open over a weekend, in which case they are charged a rollover fee.

In terms of the amount of leverage available to traders, octafx offers leverage ratios of up to 500:1, and this ratio applies even to micro lot positions. Last, but certainly not least, those traders who wish to use strategies like scalping, hedging, news trading and expert advisers will not be disappointed in octafx, since all of those are permitted.

The broker also supports a demo account, which beginners can use to assess the platforms and the overall trading at the site.

Platforms & tools

Octafx will greatly please many forex traders since it offers support for the very popular metatrader4 and metatrader 5 online trading platform and its mobile apps. In addition to trade execution and order placement, these platforms offer extensive charting, technical analysis and portfolio management features. They also allow traders to use or write expert advisers that can automate dealing activities.

The screenshot shown below illustrates the basic functions of the octafx installation of metatrader 4, which includes market monitoring, charts and technical analysis, on screen trade execution, trade history and account management features.

The broker also supports the increasingly popular series of desktop and mobile app trading platforms offered by ctrader, which has interesting features that metatrader does not offer.

Asset classes

Octafx supports an impressive range of tradable asset taxonomies. CFD trading is one, followed by cryptocurrencies, commodities, stocks and currency pairs.

As far as cfds go, scores of tradable assets are supported, on MT4 as well as MT5. The maximum available leverage on this asset class is 1:50.

The broker currently supports 3 cryptocurrencies (paired with the USD): BTC, ETH and LTC. Be aware that octafx does not sell any cryptocurrencies to its traders. Only CFD-based trading is possible on this asset class. The maximum leverage available on crypto cfds is 1:2.

Commodity-wise, octafx offers gold and silver as well as crude oil, among a number of other tradable assets. The spreads are quite decent, although in some cases they may shoot up above 3 pips.

A total of 4 indices are available on MT4 and 10 on MT5, in addition to an impressive number of individual stocks. The leverage is 1:50 on this category.

Currency pair trading carries the best trading conditions. The maximum available leverage here is 1:500 in most cases. Some 28 currency pairs are available on all account types. Spreads start from 0.4 pips on major pairs but they can go as low as 0 pips on the ECN account.

Commission & fees

The floating spreads on the micro account start from 0.4 pips, while the fixed ones start at 2 pips. On the pro account, spreads start from 0.2 pips and on the ECN one, from 0 pips.

Unlike the other two account types, the ECN one does charge a commission. It does not feature a markup however. The ECN account comes with a weekend fee.

Research & education

Education-wise, the official site of the broker offers a decent selection of video tutorials, as well as access to some basics on FX trading and strategies.

The tutorials section covers every featured trading platform and it goes into details on most of the available functionalities.

Customer service

Octafx offers 24/5 customer service that includes a live chat feature with a selection of three departments, in addition to support via e-mail and phone. The company also uses social networking sites like facebook, twitter, youtube and instagram to communicate with its clients.

With respect to educational materials, octafx offers various manuals to assist clients in using the two main trading platforms supported by the broker, which are metatrader 4, metatrader 5 and ctrader. These manuals cover such things as: basic trading platform functionality; ways to navigate around the platform’s interface; and tips on making successful trades. The company also offers a glossary and various tutorials for new traders on their website.

Mobile trading

The octafx trading app provides access to most of the tradable assets and it looks great on smaller screens.

It lets traders deposit and withdraw funds, enable swap-free options, modify leverage and edit and restore passwords. In word, it is a standalone trading solution, which lets traders handle every aspect of their octafx trading account on the go.

Conclusion

Although a relatively new broker on the scene, octafx has received several industry awards and overall good reviews from its clients, making it seem like a decent choice for a forex broker. This favorable perspective is further strengthened by their decision to offer an ECN/STP broker service, making their dealing spreads and order execution top notch.

Another positive factor for octafx is its support for the popular metatrader 4 trading platform and its newer competitor ctrader that offers some exciting and innovative features.

On the downside, this broker is very focused on currencies and precious metals, so those traders who also wish to trade stocks, other commodities and indices will probably have to find another outlet for trading those asset classes.

Octafx is an online forex brokerage, offering three trading platforms and access to scores of tradable assets. FX daily info named the brokerage “the best ECN/STP broker of 2019.” brokers using an electronic communication network and straight-through processing do indeed have a fair business model. They do not act as market makers or parties involved in trading against their clients.
In light of these facts, yes, octafx is indeed a legitimate online brokerage.
On the other hand, octafx used to offer binary options, a trading instrument now out of favor, that was not exactly the best herald of legitimacy. Again, the broker no longer features such a trading product.
In 2015/16, octafx was one of the sponsors of the UK football club southampton FC.

Letting the users decide whether a broker is a good one or not is the only reasonable way to answer that question.
Octafx is in an interesting situation on the user feedback front. They have good reviews and bad. Their score at most of the major review portals reflects this fact. This is what one would expect from a broker as old and reputable as octafx.
Most of their user reviews seem genuine, unlike those of some of their peers.

• some like the trading conditions. The spreads are low, execution is quick and ECN trading is inherently fair.
• the availability of a swap-free account option is a major plus.
• the beginner-friendly nature of the broker.
• the quality of octafx support.
There are about as many complaints concerning octafx’s services as there are positive reviews.
• some allege that the broker charges a hefty fee on withdrawals, despite advertising otherwise.
• spread manipulation.
• problems with the trading platforms.
Octafx does have the potential to be a good broker. Not all users will agree with that assessment, however.

The minimum deposit with an octafx micro account is $5. If you intend to trade for profits, however, you should deposit more. The minimum deposit for a pro account is $500.

Yes. Octafx is regulated in several jurisdictions. In estonia, where its european base of operations is located, it is regulated by the local financial authorities. It used to possess a cysec license in the past as well.
In st. Vincent and the grenadines, it is licensed by the SVGFSA. Its license number is 19776.

Octafx currently maintains offices in estonia and st vincent and the grenadines. The exact addresses of these offices are:
• harju maakond, tallinn, lasnamae linnaosa, sepise tn 9// valukoja tn 8-110, estonia.
• suite 305, griffith corporate centre, beachmont, kingstown.

James west

Having started his online career back in 2005, over the years, james has written for scores of websites, covering online poker, esports, forex trading, binary options, and digital ledger technology. Continued

Comments on octafx

Im so annoid. Like some how you know how to trick people. I have been waiting for my withdrawals for 5 days now. This is not what terms say. This is violation.

Worst part I do the follow ups. You just sit there and claim you keep good work ethics . I want my money octa fx

Hi,
have you contacted their support and asked?

Best regards,
fxexplained.

$3000usd fee for withdrawal!

After making 12.5 lots and requesting a withdrawal request, they are charging me 3000USD of commission for deposit and withdrawal where their page is full of ads that are free.

Thank you for your comment.
Have you spoken to their support regarding this?

We asked our team to look into your complaint. If we’re not mistaken, the commission was reimbursed back to you.

If there’s anything we can do for you please, do not hesitate to contact us.

Octafx review and tutorial 2021

Octafx offers multi-asset trading on a range of platforms and mobile solutions.

Octafx offers leveraged trading on currencies.

Trade popular digital currencies at octafx.

Octafx is a forex, CFD and copy trading broker offering the MT4, MT5 and ctrader platforms. In this broker review, we’ll login to the personal area and uncover the key features, including leverage, demo accounts, regulation and more. Read on to find out if octafx is a good forex broker or not.

Octafx details

Octafx was established in 2011. The company’s headquarters are located in saint vincent and the grenadines, with an additional support office in jakarta, indonesia. The broker’s EU entity, octa markets cyprus ltd, is located in limassol, cyprus, and is regulated by the cysec.

With over 1.5 million trading accounts and a long list of forex industry awards, the founder and owner has ensured the company has amassed a global reach.

Trading platforms

Metatrader 4

The MT4 platform is a trusted software used by both individual traders and institutions, due to its ease of use and flexibility.

The platform allows you to develop your own expert advisors and technical indicators to suit your trading style. In addition to the 30 in-built technical indicators, advanced charting tools allow you to analyse price fluctuations and trends in the market, using 3 customisable chart and graph types.

Note that MT4 is currently only available for non-EU clients.

Octafx metatrader 4

Metatrader 5

MT5 is the next-generation platform that offers all the benefits of its predecessor but with additional speed, accuracy and more advanced features.

Users enjoy 8 types of pending orders, 44 analytical objects including gann and fibonacci retracement, plus additional technical indicators which are unique to MT5, such as trend oscillators and bill williams’ tools. There’s also an economic calendar as well as two major accounting modes for greater flexibility: hedging and netting.

Both platforms come in several languages, including english, arabic and hindi, and are compatible with windows pcs. Octafx provides a useful download guide on the website.

Octafx metatrader 5

Metatrader webtrader

For those using mac pcs, octafx also offers the web terminal version of MT4 and MT5, meaning traders can access the markets straight from an internet browser.

The web platforms are highly functional and customisable, boasting the same features found in the desktop versions, including charting tools, market indicators, scripts and expert advisors, plus access to diverse order types and execution modes.

Ctrader

The ctrader platform is a robust system designed for forex and CFD trading. The platform includes over 26 in-built chart views and up to 50 chart templates on a fully customisable interface. The platform boasts an impressive suite of 70 technical indicators and 28 chart timeframes, plus advanced level scalping and visual back-testing using cbot. With full market depth, traders can also execute advanced online trading strategies as well as programmable algorithms.

The ctrader platform is ready to download from the website once you have completed the registration process. The ctrader web terminal is also available for macos users.

Octafx ctrader

Markets

Octafx offers some of the most popular products, including:

Forex – 28 currency pairs including EUR/USD and USD/JPY

Indices – 10 CFD indices available such as US30 and NASDAQ

Commodities – including spot gold and silver contracts, plus brent and crude oil

Cryptocurrencies – 3 major digital currencies available; bitcoin, ethereum and litecoin

Trading fees

Typical variable spreads for EUR/USD are around 0.7 pips in both the metatrader and ctrader platforms. Gold spreads (XAUUSD) start from around 2 pips and major indices such as NAS100 are around 3.5 points. Bitcoin spreads (BTCUSD) are around 3.1 pips. Fixed spreads are also available for MT4 USD accounts.

Trading commissions are only charged in the ctrader account, at 0.03 USD per 0.01 lots. There are also rollover rates applied on positions held over 3 days. Details of these fees are listed in the product specifications.

Leverage

Octafx offers generous leverage limits up to 1:500 for currencies in the MT4 and ctrader accounts. Leverage in the MT5 account is available up to 1:200 on currencies. Metals can be leveraged up to 1:200, indices and energies up to 1:50, and cryptocurrencies up to 1:2.

Note that EU clients can only trade with leverage up to 1:30.

Mobile apps

Octafx delivers mobile app versions of the MT4, MT5 and ctrader platforms, available for iphone and android devices. The apps offer many of the essential features found in the desktop applications, including a complete set of orders in metatrader and full balance, margin and P&L information in ctrader. All trading apps come with a customisable mobile interface with clean and accurate trading functions, as well as custom mobile price alerts.

Octafx MT4 mobile app

Octafx (non-EU) also offers a downloadable proprietary copy trading mobile app, currently available only on android (APK) devices. The app allows you to manage and keep track of trading accounts whilst on the go. Users can also activate bonuses, access trader tools and deposit into their accounts. The app download process is quick and can be accessed from the google play store.

Octafx mobile app

Payment methods

Octafx offers a few fast funding methods which vary depending on your origin country, including bank cards, perfect money and bitcoin. Local bank transfers are also available for traders from certain countries, including thailand, india and nigeria.

The minimum withdrawal and deposit amounts are 5 USD for perfect money, 0.00096000 for bitcoin and 50 EUR for cards. All deposits methods are generally processed instantly or within a few minutes.

There are no commissions charged on deposits, withdrawals or currency exchange rates, except for 0.5% on perfect money deposits. The withdrawal time for all methods is 1 to 3 hours to approve and up to 30 minutes to transfer the funds. There is no withdrawal limit on earnings.

Demo account review

Octafx traders can open a demo account which provides the same trading experience as a live account but without risking any real investment. Each demo account is loaded with unlimited demo dollars and opportunities to participate in the broker’s demo contest to be one of the next champions. You can sign up for a free demo account in just a few minutes.

Octafx (non-EU) offers several deposit bonus deals, including a 50% bonus and a 100% bonus during special offer periods. In addition, there’s the trade & win promotion where traders can win gifts such as octafx t-shirts or gadgets. There are also contest opportunities, including the octafx 16 cars contest where traders are entered into a car prize draw every 3 months, as well as the champion demo contest 2020 for MT4 users.

Make sure to check all bonus terms and conditions before participating.

Regulation review

Octa markets cyprus ltd is authorised and regulated by the cyprus securities and exchange commission (cysec), under license number 372/18. EU member state residents are therefore protected by strict regulatory standards, including segregated client accounts and protection by the investor compensation fund.

The non-EU entity also claims to provide segregated client accounts to protect trader funds, as well as negative balance protection which ensures that trader account balances never fall below zero.

Additional features

Traders benefit from a range of additional education features and trading tools at octafx, including video tutorials and webinars, plus regular forex market insights and news. The brokerage also offers profit and margin calculators, as well as a forex signal service with the autochartist plugin and live quotes.

Octafx also offers a copy trading service, which is available on the desktop terminal and through the android mobile app. The copy trading services allows clients to automatically copy leading traders based on the equity and leverage of both the master trader and the copier’s accounts.

Octafx economic calendar

Account types

There are 3 account types available at octafx, which are determined by the trading platform you are using: micro (MT4), pro (MT5) and ECN (ctrader). Accounts are available in USD or EUR. The minimum trade volume across all accounts is 0.01 lots and there is no maximum.

The main differences between the accounts is the assets available to trade, the spreads and the minimum deposit amounts. The micro and ECN minimum deposit is 100 USD. The minimum deposit in the pro account is 500 USD. Commissions are also charged in the ECN account.

Account opening is easy and requires the submission of ID documents in line with KYC requirements. In most cases, if your documents are submitted clearly, verification should only take up to 3 hours.

There is also an islamic swap-free account for those worried about whether trading is haram or halal. Note clients from the united states are not accepted at octafx or octa markets cyprus ltd.

Benefits

Traders enjoy several benefits when trading with octafx vs the likes of FBS, IQ option and exness:

Metatrader and ctrader platforms

Bonuses and contests (non-EU)

Commission-free trading

EU regulation

Drawbacks

Compared to other brokers such as hotforex, XTB and olymptrade, octafx does fall short in some areas:

Not FCA regulated

Limited funding methods

Zero pip spreads unavailable

No copy trading on ios devices

Trading hours

Trading times in the MT4 and MT5 platforms are 24/5, from 00:00 on monday to 23:59 on friday server time (EET/EST). The ctrader server time zone is UTC +0, though you can set other time zones, such as GMT, for charts and trading information.

Customer support

For telephone support, non-EU clients can contact the helpline, +44 20 3322 1059, between 00:00 and 24:00, monday to friday (EET). For EU clients, the number to call is +357 25 251 973 between 09:00 and 18:00, monday to friday (EET).

There is also an email form, however, the fastest way to get in touch is via the 24/7 live chat service, which you can access by clicking on the chat logo at the bottom of the website. The support team are helpful if you need to know your withdrawal pin, any platform problems, VPS questions, or you want to delete an account.

In addition, you can find updates on the broker’s social media pages, as well as the octafx youtube channel.

The broker’s head office addresses are:

Octafx, suite 305, griffith corporate centre, beachmont, kingstown, st vincent and the grenadines

Octa markets cyprus ltd, 1 agias zonis and thessalonikis corner, nicolau pentadromos center, block: B’, office: 201, 3026, limassol, cyprus

The broker’s website is available in a number of languages for clients from indonesia, malaysia, pakistan and india.

Security

Octafx uses 128-bit SSL encryption and PIN codes in the personal area and trading platforms, which is the industry-standard security requirement for protecting personal data. The broker also applies 3D secure visa authorisation when processing credit and debit card transactions.

Octafx verdict

Octafx offers a promising trading service for novices and experienced traders, with a choice of metatrader or ctrader platforms as well as the copytrading app. The broker offers fee-free deposits and withdrawals, plus islamic accounts and a demo solution. The ECN spreads are also decent, though not as competitive as the zero spread accounts offered at other brokers like XM, for example.

Accepted countries

Octafx accepts traders from australia, thailand, canada, united kingdom, south africa, singapore, hong kong, india, france, germany, norway, sweden, italy, denmark, united arab emirates, saudi arabia, kuwait, luxembourg, qatar and most other countries.

Traders can not use octafx from united states.

Is octafx a legit company and regulated broker?

Octafx is a legit company registered in saint vincent and the grenadines. The EU entity is registered in limassol, cyprus and regulated by cysec. If you’re unsure whether a broker is a scam or legit company, you can always check out customer reviews online.

Is octafx a market maker?

No, octafx is a no dealing desk (NDD) broker and therefore acts as an intermediary between the trader and the real market. Octafx receives commissions from its liquidity providers for each transaction.

How do I delete my octafx account?

To delete your account, you will need to get in touch with the customer support team. Note accounts are automatically deactivated if you never deposit or sign in to them.

How do I open a copytrading account at octafx?

You can sign up and login to the copytrading account in a few easy steps. Once you login to your personal area, you can set up your copytrading profile and make a deposit to your wallet. You can also sign in to your new account using the android app.

Why was my octafx withdrawal rejected?

If you encounter a withdrawal problem, you will receive a notification in your email explaining the issue. Alternatively, if you need to cancel a withdrawal, you can do this within your personal area.

Does octafx offer any free bonus deals?

At the time of writing, octafx is not offering any free bonus deals, no deposit bonus deals or promo codes. There are other promotions available for non-EU clients. Make sure to check the bonus conditions before participating.

Is octafx legal in india and pakistan?

Yes, you can legally open an octafx account from 100 countries, including india, pakistan, singapore, ghana and the UAE.